PRODUCT DESCRIPTION

We take great care in portraying the products on our Website as accurately as possible, ensuring that product descriptions and specifications are correct at time of publication. However, colour reproduction and image representation are dependent on your monitor’s display and colour capability so we cannot accept responsibility for any colour misrepresentation or variation.

At times it may be necessary to make changes to the specifications of our products and we reserve the right to make such changes without notice.

Failure to meet the eligibility to order criteria set out in these Trading Terms
We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

PAYMENT METHODS

We accept on-line payment by credit card using (PayPal) who will verify and authorise your card payment.

 

DELIVERY

Standard Delivery times

Items held in stock will be sent within 3 days of placing the order. Items made to order generally take 10 to 14 working days to be dispatched unless otherwise stated. Any time or date stated for delivery is an estimate only.

 

Home delivery service outside mainland UK

All international orders are sent via an insured service, please email for a quote. We welcome international orders.

 

Import duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

RETURNS

If for any reason you are not happy with your purchase simply return the goods, unused, in their original condition and packaging. Please inform me of your intention to return goods in writing by email or letter. All goods must be returned within 14 days of delivery to receive an exchange or refund (minus the cost of postage and packaging where relevant).

When returning any items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Any goods which have been specially commissioned, customised or personalised to order cannot be returned.

Refunds will be made using the same method as the original payment within 30 days.

 

PRIVACY & COOKIES POLICY

This privacy policy sets out how ‘Isle of Auskerry’ uses and protects any information that you give ‘Isle of Auskerry’ when you use this website.

‘Isle of Auskerry’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

‘Isle of Auskerry’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2014.

 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
  • We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at teresa@isleofauskerry.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ‘Isle of Auskerry’, 7 Cromwell Road Kirkwall, Orkney kW151LH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

OUR RIGHTS

We reserve the right to modify or withdraw this Website at any time without notice to you and you confirm that we shall not be liable to you for any such modification and/or withdrawal.
We reserve the right to change these Conditions from time to time and also to terminate your use of the Website. It is your responsibility to check regularly to establish whether the Conditions have been changed and if you do not agree to any changes in the Conditions you must stop using our Website immediately.

 

Liability and indemnity

We warrant to you that any Product purchased from us through our site is of satisfactory quality.
Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

This does not include or limit in any way our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987;
  • For fraud or fraudulent misrepresentation; or
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

 

Law

Our Website and our Terms and Conditions have been designed for use within the United Kingdom. These Terms and Conditions and all matters connected with any order you place are governed by the laws of England and you agree irrevocably to submit to the exclusive jurisdiction of the courts of England.